Coffee:

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first bag of coffee. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

 

Everything Else:

All non-coffee products, including apparel, mugs, accessories, and other merchandise, are produced through third parties and are made to order.

Because these items are custom-produced after purchase, we do not accept returns, exchanges, or refunds for:

• Ordering the wrong size
• Ordering the wrong color
• Change of mind
• Buyer’s remorse
• Incorrect customer-provided shipping information
• Personal preference

If your product arrives damaged, defective, misprinted, or with a manufacturing error, please contact us within 30 days of delivery at shawn@thecoffeebuds.com.

Please include:

• Your order number
• Clear photos showing the issue
• A brief explanation of the problem

If the issue is approved, we will work with our partners to provide either a free replacement/reprint or a refund, depending on the case. Damaged or defective products usually do not need to be returned.