Shipping Info
Coffee:
All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after roasting on ground coffee.
Because of this, the coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. All orders come with tracking information that we update your order with, which will trigger an automatic notification from your store to your customer.
Everything Else:
The shipment of your product is our highest priority and everyday our partners dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.
Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination, which typically takes 10-15 days, although actual shipping times may vary.
Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time link to tracking page. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.